Privacy Policy

Information We Collect

We may collect personal information including your name, email address, phone number, billing address, shipping address, and payment details when you place an order or contact us.

We may also collect non-personal information such as browser type, device information, IP address, and website usage data to help improve our website experience.

How We Use Your Information

• Process and fulfil orders
• Provide customer support
• Send order updates and tracking information
• Improve website functionality and customer experience
• Send marketing communications where consent is provided

Payment Security

Payments are processed securely through trusted third-party payment providers. Willow & Silk does not store full credit card details on our servers.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience, analyse website traffic, and support marketing activities. You can manage cookie preferences through your browser settings.

Third-Party Services

We may use trusted third-party providers for services including payment processing, shipping, analytics, email marketing, and website functionality. These providers may access information required to perform their services.

Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, disclosure, or loss. However, no internet transmission or electronic storage method can be guaranteed as completely secure.

Access & Corrections

You may request access to your personal information or request corrections if any details are inaccurate or outdated.

Policy Updates

Willow & Silk may update this Privacy Policy from time to time. Changes will be published on this page and become effective immediately upon posting.