Shipping Policy
Willow & Silk proudly ships Australia-wide, offering reliable delivery services for home décor, furniture, garden décor, and lifestyle products. We work closely with trusted courier partners to ensure your order arrives safely and efficiently.
Processing Times
Orders are generally processed within 1–3 business days after payment confirmation. During peak periods, promotional events, or public holidays, processing times may be slightly longer.
Shipping Locations
We currently deliver to most locations across Australia, including metropolitan, regional, and selected remote areas.
Some oversized or fragile products may have delivery restrictions depending on courier availability and destination.
Delivery Timeframes
- Metro areas: approximately 2–7 business days
- Regional areas: approximately 5–10 business days
- Remote locations: additional transit time may apply
Delivery estimates are provided as a guide only and may vary due to courier delays, weather conditions, or seasonal demand.
Furniture & Large Items
Large furniture pieces and bulky décor items may require special freight services. Delivery for oversized items may take longer than standard parcels and may require assistance unloading at the delivery location.
Authority to Leave
By placing an order, you authorise our delivery partners to leave parcels in a safe location if no one is available to receive the shipment unless otherwise requested.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible with photographs of the item and packaging so we can assist with a resolution.
Shipping Support
If you have any questions regarding shipping, delivery timeframes, or tracking information, our customer support team is here to help.
Email us at: sales@willowandsilk.com.au